Keynote & Live Web sessions

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“Help Me, Help You” Influence and Persuasion Techniques for Patient Compliance

As a dental hygienist, we use influence and persuasion in many aspects of our patient communication. Whether we are encouraging our patients incorporate better home care techniques, or empowering them to quit smoking, we practice these important techniques. We will explore influence and persuasion techniques and learn to use them to help patients make the best choices possible in their oral health.

Learning Objectives:

At the conclusion of this course, attendees should be able to:

  • Recognize how to use influence and persuasion to improve patient education.
  • Understand how patient emotions affect processing information and pain control, and how to minimize emotional patient responses.
  • Identify how cultural and generational differences drive our interaction and communication with patients. 
  • Learn how to become an effective leader in your dental practice. 


“Feelings Matter” Identifying and Managing Patient Fear and Anxiety

Did you know that dental fear is the most researched and reported fear in all of medicine? Yet dental practitioners fail to recognize and address these fears in daily dental practice. These extreme fears can cause dental anxiety that have many negative results, for example:

·  Dental fear often leads to broken appointments. 

·  Patients with severe fear avoid the dentist for routine appointments, and wait for pain and sensitivity issues to arise before seeking out dental care. 

·  Emotions can affect our patient’s ability to process information, such as important home care instructions and post treatment care instructions.

·  Fear can greatly reduce our ability to achieve successful pain management. 

We will address several different reasons patients experience severe fear and anxiety, and uncover ways to manage emotions that can become roadblocks to patient care. 

Learning Objectives:

At the conclusion of this course, attendees should be able to:

  • Recognize how to identify fear and anxiety in dental practice.
  • Understand how patient emotions affect processing information and pain control.
  • Learn how to minimize emotional patient responses.


“Who Died and Made YOU Boss?” Developing Leadership Skills for Maximum Team Collaboration

The dental practice is a unique culture where leaders and followers can change by the minute. We often rely on the dentist or office manager to provide leadership for the dental practice; however, the dental hygienist can be in the ultimate position to provide leadership. We will discuss the opportunities for the dental hygienist to provide practice leadership, to maximize team collaboration.

Learning Objectives:

At the conclusion of this course, attendees should be able to:

  • Recognize how to use influence and persuasion to improve patient education.
  • Understand how patient emotions affect processing information and pain control, and how to minimize emotional patient responses.
  • Identify how cultural and generational differences drive our interaction and communication.
  • Learn how to become an effective leader in your dental practice. 


“It’s the Way of my People” - Understanding Cultural and Generational Differences for Improved Patient Care

As a dental hygienist, we use influence and persuasion in many aspects of our patient communication. Whether we are encouraging our patients incorporate better home care techniques, or empowering them to quit smoking, we practice these important techniques. We will explore influence and persuasion techniques and learn to use them to help patients make the best choices possible in their oral health.

Learning Objectives:

At the conclusion of this course, attendees should be able to:

  • Recognize how to use influence and persuasion to improve patient education.
  • Understand how patient emotions affect processing information and pain control, and how to minimize emotional patient responses.
  • Identify how cultural and generational differences drive our interaction and communication with patients. 
  • Learn how to become an effective leader in your dental practice.